Our Values

Community is at the core of what we do.

As a family-owned company, we operate as a close-knit community. We stand together, trust and respect each other. Our sense of community and belonging extends to our customers in the scientific community and our partner agencies – we show them the same care we share within our teams and go the extra mile when needed.

We empower each other to be and do our best

• We work together as a team.
• We respect and trust each other.
• We trust in each other’s expertise and judgement.
• We value each other and everyone’s contribution to our successes.
• We have fun and share a sense of humour as a team.

We take ownership of our work and our actions

• We stand behind the quality of products we supply.
• We work hard to provide a high standard of service and customer satisfaction.
• We strive to provide complete end to end solutions for our customers.
• We share our knowledge and expertise with each other and our stakeholders.
• We take pride in the work we do.

We believe in the power of human connection

• We communicate openly, with a personal, genuine touch.
• We believe in honest communication.
• We communicate equally with all our stakeholders.
• We value long term relationships.
• We care about our customers, their work, and our work.

We are loyal and always there to do what needs to be done

• We focus our attention on our customer’s needs – big or small.
• We listen to our customer’s needs and put them first.
• We collaborate with each other and our partners to deliver the best possible solutions. We go above and beyond for our customers.
• We treat all our customers and our team members equally, and with respect.